Contact Us
We are happy to assist you with any questions, concerns or support requests regarding your beauty orders, products and services.
Contact Information
- Operating Company: Tianmen Tuoze Trading Co., Ltd.
- Company Address: Shop 249, 1st Floor, Building 04 (Building No. 4), Tianmen New City Charming Scenery Bay, Tianmen City
- Support Email: service@qalmerb.com
- Contact Phone: +86 13016421425
Business Hours
Monday – Friday: 9:00 AM – 5:00 PM (UTC+8, China Standard Time) We are closed on weekends and official holidays.
Response Time
Email inquiries will be replied within 24–48 working hours. Phone support is available during our business hours. Please leave a message if we are unable to answer immediately, and we will get back to you soon.
Common Topics
- Order tracking
- Shipping questions
- Return & refund requests
- Beauty product shade, ingredients, stock inquiry
- Website technical issues
Please write down your order number in your email if you have placed an order. It helps us process your request faster.